Update: I went on their website today, hoping they fixed their database, THEY DID. I love this scanner. I can scan anything books, movies (VHS and DVD), and music without any issues. I updated my software and it is now working. I am very happy.I purchased this product in 2020. It worked beautifully. However, as of February 2021, it stopped working. I reached out to IntelliScanner and they know the database has issues. This was one of their email comments:From IntelliScanner: "I'm sorry there's trouble with Media software filling up items information. I'll be happy to help with this.Alas, there's currently an issue when filling up information from the online database. We'll get this fixed up shortly and we'll get back to you once it's done. Again, thanks for your patience and understanding."I still have not received a warm fuzzy that it will be working again.